Terms & Conditions
Vintage Items Terms and Conditions
I am always happy to accept returns that have been dispatched to me no later than 2 weeks after purchase for any reason. This gives you a chance to get to know your new pen before deciding if it's right for you or not. As long as the pen is returned in the same condition as when you received it I will send a full refund, less the cost of postage. I regret that I cannot give a full refund on a pen that I describe as never being inked or used if you actually ink or use it unless there is a fault with the item that I did not point out. Please contact me before sending the pen back as often any problems can be ironed out with nothing more than an e-mail or two. In all cases, I MUST receive the item back with me within 4 weeks of the original purchase date if you require a refund.
I guarantee all vintage items to be free from faults arising during normal use for a period of three calendar months from the date of sale of the item. During this period I will repair any faults free of charge, and if I cannot repair the fault I will issue a refund as above. In the first instance of a problem please contact me before returning any item.
I can usually reserve an item for you for up to two weeks. However, I can only reserve an item for you if you intend to purchase it - reservations cannot be used to provide a bit of thinking time if you are not sure whether you want it or not, as this is unfair to other customers. Unless an item is already reserved I will always accept the first firm request to purchase. This is a rule I have to make it fair to all customers and give everyone the same chance. After the two weeks, I will e-mail you to see if the item is still required before removing the reservation. If you wish to reserve an item for longer than two weeks please contact me as I can usually accommodate most requests. I will usually ask for a £10.00 deposit per item that is to be reserved.
I usually have some new and some vintage pen boxes available for a small fee (usually £3.00 and up).
New Item Terms and Conditions
For new items you will be covered by the manufacturer's guarantee, which in most cases will include replacement of the item when returned to the manufacturer. The terms and conditions for new items vary from manufacturer to manufacturer so please refer to your guarantee for details.
Unfortunately, I am unable to accept returns for new items if they have been used in any way. You may dip a fountain pen's nib to test its writing characteristics, but I am unable to accept returns on fountain pens that have been filled with ink.
Any returns under the distance selling rules must be notified in writing within fourteen days of receipt of the item. You must return the item to me at the shop address above, and at your own cost. All contact details are at the top of this web page, and you will also find them on your invoice.
If you are outside the EU and are returning goods for exchange or refund, please declare "NCV" (No Commercial Value) on the customs slip and make sure that you state the items are "returned for refund" or "returned for exchange". If this is not done I will be charged import duties and VAT which I do not pay on returned items.